Refund policy

At KANIK, we want you to be happy with your order. Because our products are custom-made, each personalized item is prepared specifically according to the customer's selected options and uploaded design.

CUSTOMIZED PRODUCTS

Custom photo T-shirts cannot be returned or exchanged simply because you changed your mind, selected the wrong size/color, or no longer want the product.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• A photo of the packaging if applicable

After reviewing the issue, we may offer a replacement or refund where appropriate.

CUSTOM DESIGN ISSUES

If there is an issue caused by an error on our side, such as printing the wrong uploaded design or producing the wrong product, we will work with you to resolve the issue through a replacement or refund.

CUSTOMER-PROVIDED INFORMATION

Customers are responsible for providing the correct photo, design, size, color, and delivery information when placing an order. KANIK is not responsible for errors caused by incorrect information provided by the customer.

REFUNDS

If a refund is approved, it will be processed through the available payment method and according to the applicable payment and order circumstances.

CONTACT

For return or refund requests, contact us with your order number and details of the issue. We will review your request and respond as soon as possible.

KANIK reserves the right to review each return or refund request individually.